Driven by rising customer expectations, more frequent catastrophic claims, and advancements in CX and efficiency through automation and AI, the insurance industry is evolving at a staggering rate. This is raising the stakes to keep digital pace with peers and leaving behind those who fail to future-proof their businesses. Arizent Research – the parent company of Digital Insurance – surveyed insurance professionals to identify trends that will shape their industry and inform their business strategies over the next 12-15 months.
In this white paper, created from peer-based research insights, you'll read:
- What insurance companies' top digital priorities are for 2025
- How to increase the long-term payoff of digital transformation
- Where insurance companies see the biggest opportunities for automation
- How critical instant access to claims payments has become