Today's insurance customers expect proactive, tech-savvy agents who deliver high-quality service. As insurers strive to adapt and thrive in an increasingly digital world, bridging the gap between digitization and personalization is paramount. The question becomes: How can insurance agencies leverage modern digital strategies to meet customers' changing needs?
In this whitepaper written by IDC and sponsored by Samsung, "Bridging the Digital-Human Gap: Strategies for Branches and Intermediaries," discover how enabling agents with digital tools enhances employee productivity while personalizing customer experiences easily and securely. Also, discover how insurance providers and other financial institutions can bridge the digital-human gap.