A seamless claims process is the driving force of a successful insurance company. So why do 60% of insurers say it is their greatest challenge?
For many customers, making a claim is stressful when emotions run high. They want their service providers to make them feel valued and supported. But too often, there seems to be a gap between expectation and experience.
In this whitepaper, learn how to strategically embed AI into your P&C claims process to improve performance, increase efficiency, and reduce error, fraud, and costs for measurable business results. AI can help you by:
- Accelerating outcomes: AI seamlessly extracts the key data in claims documents and maps incoming information from customers and third parties. Intelligent automation also helps power straight-through processing to ensure that claims flow faster through your organization.
- Enhancing knowledge management: It constantly updates the database, recommends the most relevant information, and provides claim handlers instant access to the support they need for more informed, personal guidance.
- Delivering a tailored experience: Gen AI enables sentiment analysis for in-depth insights and summarizes any unresolved chatbot interactions so agents can navigate and resolve complex claims more easily and rapidly.