The value of CX is clear: a recent McKinsey study found that CX is a strong predictor and driver of financial and organizational outcomes. With AI comes the promise of faster resolution for low-touch CX interactions - but complex questions and the potential for customer confusion aren't going anywhere. Leading organizations are balancing the potential of AI with revenue-boosting human CX moments. Learn how you can deliver seamless human connection in digital spaces – and enhance customer service operations, reduce costs, and drive revenue.
In this webinar with Glance CEO, Tom Martin, you'll learn:
- How consumers view AI and human support
- Common ways insurance organizations use Guided CX at critical moments, and best practices
- How Glance Guided CX works via a live demo and how you can set your digital customer experience apart from the rest
Followed by a live Q&A.
