In the face of AI advancements, what key metrics should insurance companies track to evaluate the effectiveness of its integration and its impact on customer experience? How can forward-thinking organizations assess how they balance AI and agents in customer-facing interactions? With pressure from all sides, many leaders are caught between visionary possibilities in the long term and what's achievable – and impactful – now.
Watch this webinar where we discuss how to properly assess and adopt AI without compromising the quality of the customer experience.
In this session, we discuss how to:
- Access a framework to understand and assess the stages of AI + Human CX maturity model
- Express a clear position and way forward for organizations in AI transformation
- Understand insurance use cases that are best suited for AI and human interaction
- Use guided CX to unlock key opportunities across the customer journey to monetize, retain, and delight high-value customers.
