Inflation, fears of a recession, consumer demand, weather and AI all weigh heavily on the minds of insurance industry professionals. To better understand their thinking and strategic planning for 2024, Digital Insurance surveyed those at carriers, agencies, insurtechs and tech vendors.
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The highlights from this survey are included in this report, including:
- The biggest challenges facing the industry
- Plans to enhance and improve customer service
- Views on AI and other tech
- Strategies for managing "the office"