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A new survey finds that insurance professionals see a favorable macroeconomic climate, a greater focus on AI adoption and a rise in insurance fraud as some of the major issues in 2025. For insurance professionals, some of the biggest opportunities for digital transformation are in customer-facing services such as claims management and customer service. And, while AI and Gen AI hold a lot of promise, their implementation must be conducted with a measured approach that considers risks vs. the rewards.
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Topics covered within the report include:
- The macroeconomic events expect to impact the insurance industry
- How technology will play a role in transformation and growth
- The risks insurance leaders are preparing for, such as fraud and climate change