The claims process is an integral part of the operation of any insurance company, impacting everything from customer satisfaction and retention to staff resourcing and fraud prevention. To better understand the how, what and why of this core industry topic, Digital Insurance surveyed professionals in the field.
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Highlights from this survey as well as analysis and supporting insight are presented in this timely editorial report, including:
- How claims-related activities roll up into broader digital transformation undertakings
- The driving forces behind ongoing changes to the claims process
- Where the industry had made strides with claims and where more work is needed
- How AI can both increase and reduce claims-related fraud