Tokio Marine has deployed the digital first notice of loss REPORT product from Metromile across its auto insurance book.
Though Metromile sells insurance on its own in the U.S., it is exploring some licensing of its proprietary tech. Tokio Marine Group was the first insurance carrier to license Metromile's proprietary artificial intelligence claims platform. The new platform enables drivers to report accidents online and through its app.
Tokio Marine Group Deputy General Manager Hidenori Kobayashi, shared, "Metromile uses world-leading technology to provide a more sophisticated and personalized approach for its customers.”
Expecting as much as 30% of improved customer experience, detecting fraud, and offering dynamic first notice of loss, Metromile’s focus is help Tokio “putting its people and its customers first,” Metromile CEO Dan Preston shared. “Metromile Enterprise's technology will enable Tokio Marine to use artificial intelligence to improve customer satisfaction, realize industry-leading operating efficiency, and take a significant leap as a technology-driven insurer.”
