Manulife goes 100% Gen AI

Manulife has rolled out Gen AI capability to its whole workforce, the company announced.

"By equipping our teams with Gen AI tools, we're enabling them to work smarter, move faster, and make a bigger impact," said Jodie Wallis, global chief analytics officer, Manulife, in a press release. "We've doubled our AI-driven impact by diversifying and expanding solutions, strengthening data and AI platforms, and practicing responsible AI governance, proving that our teams see real value."

More than 75% of Manulife's global workforce are now engaged with Gen AI, in learning, immersive experiences and tools including ChatMFC, a proprietary Gen AI assistant the company introduced last year.

The company began investing in AI tools for its workforce nearly 10 years ago, eventually investing billions of dollars in all for digital transformation including a cloud-based data and AI platform, and scaled AI solutions.