P&C Insurance Systems Inc., a provider of policy administration and claims systems, announced that the County of Los Angeles is implementing PCIS’ ClaimsVISION product to manage claims for the county’s CEO Risk Management Branch.
The branch manages and oversees workers’ compensation claims for all employees of Los Angeles County, the largest county by population in the United States.
The county’s workers’ compensation claims administration operation includes more than 900 users, four third-party administrators and numerous third-party vendors.
PCIS’ ClaimsVISION will serve as the county’s centralized workers’ compensation claims system to provide automated and streamlined claims processing. The system is being deployed via a software-as-a-service model, with the implementation project scope requiring the full migration of 30 years of data, including more than 500,000 claims, 80,000 vendor records and 1.9 million documents.
“Our goal is to continually improve our claims handling and the modern technology provided with PCIS’ ClaimsVISION is a logical step to gain the automation and operational efficiencies we are looking to achieve,” said Steve Robles, assistant CEO with the Risk Management Branch. “Ours is a complex and critical business and we need an experienced partner like PCIS to advance the program."
Anticipated benefits from the implementation include having a single system for claims administration, providing a secure and consistent operating environment; meeting the county’s goal of 80 percent touchless payment transaction processing; and improved payment transaction monitoring and vendor file maintenance capabilities.
