J.D. Power's
"Auto insurance customers are starting to shop for insurance like they shop for gas," said Stephen Crewdson, senior director, insurance business intelligence at J.D. Power, in a news release statement. "They are taking a much more active stance in seeking out plans that fit their needs and their budgets, which could have a serious long-term effect on carriers that have been working for years to build lifetime value through bundling and other initiatives. In the near term, this shopping trend manifests itself in increased customer interest in usage-based insurance (
The trend of UBI adoption is continuing, as well, as customers are prioritizing ways to save money. UBI programs are becoming increasingly available to customers, with programs purchased 18% of the time and offered to 22% of auto insurance shoppers – this is a 12% increase in purchase rate and 16% increase in offer rate since 2020.
Crewdson writes to Digital Insurance, "Our 2023 U.S. Insurance Shopping Study shows that more auto insurance shoppers are offered UBI while shopping and more are choosing UBI (and receiving a discount) than ever before. As the UBI offer becomes more ubiquitous, the effect on overall satisfaction decreases this year but as premiums are increasing dramatically, the effect of offering UBI has an even larger effect on price satisfaction than in years past."
The report notes that
The study ranks