Following an evaluation period where the insurer tested several avenues of using drone technology in claims, Farmers has enlisted a fleet of unmanned aerial aircraft systems from Kespry.
Kespry develops drone hardware, software and cloud services for clients in insurance and other industries. It will provide hardware and software to be used by Farmers' FAA-licensed drone operators and trained claim representatives.
“Farmers investments in technology and innovation are driven by our commitment to deliver a better experience for our customers at every point of engagement,” said Keith Daly, chief claims officer for Farmers. “We believe our new drone program will help improve response time and safety for our claim representatives during their evaluations, and ensure Farmers maintains a leadership position in the insurance industry.”
Kespry's hardware and software will gather rooftop imagery and data and generate analytic reports that Farmers expects to resolve claims faster and easier.
