Commercial insurer CNA has hired Joseph Merten into the newly created role of EVP, technology and operations.
Merten reports directly to CNA CEO Dino Robusto. CNA CIO Ray Oral remains with the company, now reporting to Merten. CNA calls the appointment "a significant demonstration of CNA's commitment to elevate and integrate technology into all aspects of its business operations."
"The impact of the cloud, big data, the Internet of Things, distributed ledger technology, social and mobile channels are just some of the pieces of a technological evolution that is rapidly advancing all society," Robusto says in a statement. "An imperative of bringing together Technology and Operations under J.'s leadership is to ultimately increase the value that agents, brokers and customers receive for their insurance dollar."
Merten last was SVP of of AXIS Capital, where he was responsible for leading transformation programs that included implementing new organizational models, processes and technology infrastructure to increase operational performance. He also worked at Grant Thorton and LECG.
