Acadia turns to AI-powered platform assessing truck claims

Commercial property casualty insurance carrier Acadia Insurance has gone live with Uveye's automated vehicle inspection platform, according to executives at both companies. Acadia covers commercial vehicle fleets mostly in New England and New York.

As part of Acadia's ongoing efforts to speed up claims processing, it partnered with Uveye in July 2023, said Keith Gleason, vice president and chief claims officer at Acadia.

"Our desire for high-resolution imagery and the use of AI to get a clearer view of the damage, which in turn allows for the creation of more accurate estimates is what led us to partner with UVEye," Gleason stated in a written response to questions. "We're not aware of other similar solutions in the marketplace today."

Acadia is applying Uveye's AI-powered inspection platform to claims appraisals. The Uveye platform uses advanced computer vision and deep learning algorithms to quickly inspect and evaluate vehicle issues, stated Yaron Saghiv, chief marketing officer of Uveye, in a written response to questions. 

"Using high-resolution cameras, lighting, and various sensors, we capture thousands of high-quality images from multiple angles," Saghiv stated. "By integrating stereo vision between cameras and 3D models, our cloud processing algorithms analyze the data, providing real-time feedback on suggested mechanical, safety, or cosmetic issues. With patented capabilities for inspecting the underbody, tires, and exterior of vehicles, our system can detect scratches, dents, door, bumper, or glass damage. Additionally, it identifies leaks, broken or missing parts, rust below, and tire issues such as low tread depth, uneven wear, nails, and foreign objects. Furthermore, our technology can detect sidewall damage like cuts or bulges and even determine the tire's age, indicating expiration if it's over 5-years-old."

The partnership of Uveye and Acadia will make claims management more efficient and accurate, according to Saghiv. "An appraiser can create an estimate using our scan and platform without traveling or taking up the claimant's time," he stated. "The scans provided by UVeye provide a 360 view of the vehicle and the damage, enabling the appraiser and the adjuster to get the best understanding of the general condition of the vehicle and the damage from the accident. It also enables to see damage that is usually missed in virtual appraisals (and even physical), such as damage in the undercarriage and tires."

For Acadia, operational savings have not yet been quantified from using Uveye's platform, but the carrier expects to enhance the experience of its policyholders, "including more accurate evaluation of damages and a more expeditious claim resolution," Gleason said.