State Farm offers customers free Ting sensors: Roundup

February 17, 2023 6:30 AM

Strands of cotton candy hang from an electrical outlet at the Hammond's Candies production facility in Denver, Colorado, U.S., on Thursday, Oct. 29, 2015. Hammond's Candies, manufacturer of hard candies and chocolates established in 1920, makes lollipops, ribbon candy, and oversized candy canes. Photographer: Luke Sharrett/Bloomberg — Strands of cotton candy hang from an electrical outlet at the Hammond's Candies production facility in Denver on Oct. 29, 2015.

State Farm is extending more than one million customers the offer of a Ting sensor, which can help to detect electrical hazards in a house. Labs @ State Farm, the innovation team at the insurer, has been working with Whisker Labs since 2020 to offer homeowners access to the sensors. More than 200,000 houses insured with State Farm are now monitored by a Ting sensor, according to a press release. "State Farm is committed to being a good neighbor and always looks for ways to put our customers first. Ting is an important part of the work we are doing to prevent losses and to help protect more people in more ways. Offering Ting to homeowner customers makes sense," said Chris Schell, SVP, Property & Casualty, in a statement.

CIS Insurance Services and Duck Creek Technologies are partnering to offer performance testing and stabilization products, including the CIS Performance Testing Platform and Trace Tools, to Duck Creek SaaS and on-premises customers. Val Tarakanov, CIS Insurance Services' managing partner, said in a press release: "CIS' experience in performance and stabilization areas, as well as cloud and on-premises infrastructure management will complement with DCOD services to shorten implementation timelines and optimize post go-live success."

Quincy Mutual Fire Insurance Company teams up with One Inc on digital claims payments. The insurer will integrate One Inc ClaimsPay as a part of a larger strategy to improve the customer claims experience. "Integrating One Inc's ClaimsPay was a natural choice as we sought to innovate this vital area of our business," said Linda Chaplin, AVP Finance & Controller at Quincy Mutual Fire Insurance Company, in a statement. "We are very happy with the selection and the benefits ClaimsPay can provide to our team and, more importantly, our customers. Along with security, speed, and ease of the process, ClaimsPay is of paramount importance to us as we upgrade our customer and employee experiences."

Kanguro Insurance launches in Florida with a bilingual, Spanish and English, digital pet insurance experience. The company is also in 17 other states. "Working in insurance all of my professional life has opened my eyes to the immense opportunity to improve the consumer experience within the financial services industry. The concept of having a product that can be easily used in people's everyday lives - especially when done with technology and backed by a team of real people is incredibly valuable. We created a pleasant experience that does not take time out of customers' day and that is very similar to other e-commerce or online banking experiences which people are already accustomed to. It's the new and improved way to purchase and use everyday insurance which is not just there for emergencies" said Andres Mishaan, co-founder, in a statement.

Western National Insurance selects CLARA Analytics Optics, an AI platform to help improve medical outcomes for injured workers and increase claims management efficiency. CLARA Optics automates the transcription and extraction of details from medical records. John Buckley, SVP of Claims at Western National Insurance, said in a statement: "Workers' compensation claims management has always been a very tedious process, requiring adjusters to digest huge volumes of information, constantly monitor for changes, and make judgment calls based on their experience and intuition. CLARA's technology provides our team with a powerful new tool that captures relevant details, highlights the most important information, and gives us a data-driven foundation for evaluating potential next steps. That makes our people even more effective in delivering top-quality service to injured workers." Canal Insurance Company also recently selected CLARA Analytics to enhance the resolution speed of its commercial transportation claims, according to a separate press release.

Root Insurance continues its partnership with CCC Intelligent Solutions by adding its CCC First-Party Casualty solution, which can manage auto physical damage and first and third-party casualty claims. "As a digital-first insurer, it is essential for Root to leverage data and technology to inform decisions and deliver seamless experiences," said Mark LeMaster, chief claims and customer service officer for Root, in a statement. "By working with CCC we can do both across the life of a claim, spanning auto physical damage, first- and third-party casualty and subrogation claims. CCC's network, technology, and AI are coming together in a way that will enable us to deliver on our policyholders' expectations for straight-through claims experiences."

Ohio Mutual Insurance Group has selected the Betterview Property Intelligence & Risk Management Platform to improve its insights. "Betterview had just the right combination of aerial imagery and workflow management tools that we were looking for," said Chad Combs, vice president of personal lines underwriting at Ohio Mutual, in a statement. "We especially admire how they have built their platform with user experience in mind. Some insurtech vendors put their focus on the sheer quantity of data, not considering whether underwriters will be able to effectively use their tool. The Betterview platform was built by people with insurance experience, so they have created a system that solves the actual problems faced by insurance professionals without overly complicating existing workflows. Using the Betterview platform allows our underwriters to gain a more complete and actionable view of the property we insure."