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Enrolling in insurance and choosing policies has become a necessary nuisance that many would rather avoid.
A global survey from UserTesting of 2,000 adults in the United States revealed that customers feel overwhelmed by insurance.
A majority of U.S. respondents would rather face other annoyances than deal with insurance. Twenty-two percent of survey respondents said that they would rather live with their parents again, and 22% also said that they would rather attend a concert of a musician that they do not like.
Survey respondents also revealed their main challenges with insurance, with 27% noting a lack of clarity on coverage details as a struggle. However, 36% of respondents say that artificial intelligence is a helpful tool to make sense of complex insurance information.
Read more about how annoying insurance is to consumers.
| What would Americans go through to not stress about insurance again? | Respondents who agree |
| Would live with their parents again | 22% |
| Would go to the concert of an artist they don't like | 22% |
| Would listen to one song on repeat for an entire year | 14% |
| Would endure endless traffic | 13% |
| What are the main challenges insurance customers encounter? | |
| A lack of clarity on coverage details | 27% |
| Unnoticed premium increases | 24% |
| Complicated claims processes | 20% |
| Can AI solve these insurance challenges? | |
| AI is a helpful tool to make sense of complex insurance information | 36% |
| AI can help compare insurance plans | 33% |
| AI can simplify insurance terms that often overwhelm the average consumer | 25% |
| You are "open to using AI" for insurance advice in the future | 38% |
