Rich Gilbert, CIO and chief transformation officer at Aflac, led the company’s One Digital Aflac initiative, shifting it from simply upgrading IT to make the company a digital service-based organization. His previous career experience includes roles at IBM, Hewlett Packard and SunTrust (now Truist), so he brought both technology and banking knowledge to his position at Aflac. Digital Insurance spoke with Gilbert about how the pandemic accelerated Aflac’s digital transformation effort, the concept of bionics and what it means to these efforts, and what the rest of the company’s digital transformation may look like.