Digital Insurance spoke with Will Lee, chief information and innovation officer at The Hanover, who has been with the firm since 2004 in IT and corporate development roles. With these experiences, he’s learned that the technology piece has to be considered as part of business growth strategies. The Hanover is managing the complexity of modernizing technology using a dual horizon operating model, in which current technology is optimized while it builds new capabilities for the future. Lee talked about how the company’s technology upgrades will improve on its interactions with customers. The following transcript is lightly edited.
5 questions: Will Lee, chief information and innovation officer, The Hanover
June 21, 2022 6:36 AM