Insure Think

Multi-channel approach integrated with product design holds the key to a new era of protection products.

User-friendliness and a seamless experience will go a long way toward the perception that the insurer is providing value.

The pandemic didn't stop insurers from wanting to invest heavily in digital capabilities, Deloitte survey finds.

Life insurance companies compete for customers who are used to having their demands met quickly and efficiently online.

Tropical Storm Elsa made history by becoming the earliest fifth named storm on record this year. Insurers can proactively prepare for what’s predicted to be the most active hurricane season yet.

Insurance companies create curated collections of services to keep customers and win over new ones.

Protective Life discovered a tremendous amount about the way we approach customers and how we can successfully leverage technology platforms.

Half of insurers that have already adopted accelerated underwriting report payback periods of less than a year.

Agree before going into a conversation about innovation exactly what “innovation” means to the people in the room.

Transformational trends in the insurance sector are highlighting the need for corporate divestments to help boost digital capabilities.

If the insurance establishment thinks it can simply set the terms of its own innovation, it does so at its own peril.

CIOs need to identify the audiences they want to reach and develop messaging that targets their specific needs and interests.

But which Bob Dylan song best sums up the strategic shift?

The use of software that can program bots to perform rule-based routine tasks is common.

Usage-based insurance has finally come of age in the US insurance sector.

Instead of reacting to incidents, auto insurers can promote and reward good driving habits, which can be incentivized by discounts and rewards.

The Consumer Federation of America advises insurers to take certain steps to ensure policyholders who opt for usage-based insurance are protected.

We really don’t have to look far beyond the other heavyweights of national marketing.

P&C insurers have been taking stock of their customer experience journey – and this is where they are running a marathon.

Specific forms of cryptography called privacy enhancing techniques may hold the key to battling insurance fraud by delivering the benefits of data collaboration without the risks of data sharing.

And traditional insurers should adapt to the larger addressable market.

As this happens and expense ratios are driven down, only those carriers which can fully utilize analytics and data-augmented decision making in their underwriting process will be able to price effectively in the market.

A company will only model the level of excellence that's developed from the people working inside.

Formulating a digital strategy means defining the priorities and objectives for investing in specific capabilities.

Given how driving patterns changed so significantly during the pandemic, there is an opportunity for carriers to further educate consumers about the benefits of telematics during the claims process.

Nearly one year after the onset of the pandemic, not only has interest remain elevated, but adoption has increased two-fold.

Insurers could see retention rates drop if they neglect to defend existing revenues through product and distribution innovation.

AI systems that aggregate data from actual anonymized claims, bills and other data could be trained to identify and update records, managing identities persistently and in real time.

New technologies are expected to fundamentally change how insurance is distributed, but alongside this redefinition of roles comes an accompanying talent crisis.

Smart sensors have the ability to offer insurers risk reduction and long-term return on investment in claims reduction while benefiting millions of homeowners.

To remain relevant, empower the team, and drive company goals, the actuarial workforce and business operating model needs modernization.

Touchless digital insurance has become a base requirement for business as people demand touchless transactions.

The pandemic-driven upheaval of society has important, long-term implications for the P&C insurance industry.

The industry needs high-quality data sources that can scientifically measure the threat and complement existing data elements

Billing presents an opportunity to fulfill a brand promise of convenience and trust. But errors can be costly.

The customer experience is now priority No. 1, and P&C insurers are focusing on making the purchase, use, and renewal of retail lines simpler, faster, and more personal.

A spike in applications during 2020 will require aggressive digitalization to continue.

Regulators embraced technology and demonstrated a willingness to reconsider long standing positions when faced with pressing need.

Companies talk about collaboration, serendipity, team building, and other generic values of co-working, but few have actually been able to specify or quantify what’s been lost in the shift.

If a carrier’s model suggests a consumer is unlikely to bind, they can serve comparison ads from other carriers and make back some of the money they spend bringing non-converting shoppers to their website.

Adoption of new technologies and ideas need not wait for epochal events, nor can we assume the benefits of a new technology alone will overcome the context of a situation and habitual factors at play.

Carriers can integrate with partners offering specialized capabilities and provide a comprehensive customer experience through a single unified platform.

Insurtech maturity and the pandemic are driving investment.

Many insurers have a traditional, albeit risk-averse, data mindset as evidenced by their reliance on traditional data and avoidance of emerging data sources.

Insurers can use AI to help them manage the ongoing COVID-19 economic crisis and to position themselves for future success as well.

Some early insurtech investors formulating an exit strategy may trigger one or more IPO or acquisitions by insurance carriers.

Increased direct interaction with consumers has renewed interest in using digital data to personalize experiences and improve customer journeys.

There will be much for insurance CIOs and their teams to deliver on the digital transformation agenda due to the high level of disruption to the sector.

Investing in the development of a secure, user-friendly digital workspace environment can help keep your organization flexible and relevant.

The risk models insurers had previously relied on need to be adapted for today’s challenge.

This is an opportunity for insurers and employers alike to engage with employees in a more meaningful way.

Since 2018, 89% of private investment in insurtech has gone into selling more insurance or making more insurance to sell.