Many insurance carriers face a common challenge: policyholders who are hesitant to embrace digital payments. By understanding the barriers and motivations of your non-digital customers, you can unlock opportunities to boost on-time payments, reduce manual processing, and give your team more bandwidth for higher priority tasks.
Download the research for valuable insights to encourage self-service among digitally reluctant populations, including:
- 55 and older
- Non-English speakers
- Check writers
- The unbanked