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Digital technologies are changing the role of insurance agents as they transition from being product-centric to customer-centric.

Jennifer Wilson is head of cyber at Newfront, an insurance brokerage specializing in cyber risks. Newfront advocates for clients to get the most comprehensive coverage possible for cyber attacks or systems failures. The brokerage watches how carriers have reacted to changing cyber threats. This is the second of two parts of an interview with Wilson.

Jennifer Wilson is head of cyber at Newfront, an insurance brokerage specializing in cyber risks. Newfront advocates for clients to get the most comprehensive coverage possible for cyber attacks or systems failures. The brokerage watches how carriers have reacted to changing cyber threats. This is the first of two parts of an interview with Wilson.

Insurance broker Marsh will start offering contracts to protect companies against fraud in the market for carbon credits, after the instruments became the subject of recurring allegations of greenwashing.

With the adoption of AI, how will the role and responsibilities of live agents change?

The 2024 U.S. Independent Agent Satisfaction Study from J.D. Power indicates insurers are improving quoting platforms, increasing training and communication to maintain relationships with agents.

Marsh McLennan agreed to buy smaller rival McGriff Insurance Services in a $7.8 billion cash transaction, marking its largest ever deal.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.

Preparation and planning are vital to a successful sale or merger of your agency.

In the context of quick pricing, artificial intelligence can play a key role in formulating customer segments and creating appropriate policy packages.