Claims 2022

Digital Insurance spoke with Andrew Palmer, CIO of global retail markets at Liberty Mutual, about his latest role in his 10 years with the company.

Palo Alto, Calif.-based home protection insurance group Hippo has hired Keith Simard as vice president of property claims.

Companies that deploy wearables to promote better employee ergonomics are getting ahead of the curve.

Visual intelligence may help insurers eliminate and automate manual steps throughout the claims life cycle.

Digitizing the salvage process can enable faster settlement of claims, improve insurers’ NPS scores and lower vehicle storage costs.

Almost half of the five-star ratings mentioned a good experience with an adjuster as the primary reason for satisfaction in a claims process, according to the customer satisfaction surveys analyzed by Hi Marley.

Lack of information about the claims process, smaller than expected claims payouts, denial of claims and inability to reach claims staff were also noted as frustrations from respondents, according to a survey of 250 policyholders in the U.S. and Canada, from Publicis Sapient, a consulting firm.

Nearly three-fourths, 72%, of companies are planning to increase staff in the next 12 months, according to the Q1, 2022 U.S. Insurance Labor Market Study results from The Jacobson Group and Ward Benchmarking at Aon.

In 2020, natural disasters, excluding COVID-19, caused a total of $76 billion in insured losses, as opposed to the $7 billion in man-made insured losses. Companies must prepare to meet the demands of an increased customer base, including facilitating an easy claims process and expanding digital access.

Technologies of all kinds are deployed through the claims process. Now begins the process of tying them together.