Merrilee Matchett

Merrilee Matchett is the head of Global Customer Service & Operations and a member of the  Strategic Advisory Group for MetLife. In this role, she directs a team of more than 10,000 associates responsible for managing the operations and servicing teams that support and enable the U.S. Group Benefits, Retirement & Income Solutions, MetLife Holdings, and Asia, EMEA and  LATAM businesses across more than 40 global markets. She is also the Chairperson of  MetLife Europe, and MetLife Europe Insurance. 

Matchett joined MetLife in 2021 from Bank of America, where she was responsible for service  and operations for global wealth management, private banking, and institutional and personal  retirement businesses supporting more than $3 trillion in client balances. She was also the  Chairperson of Financial Data Services, LLC, responsible for the end-to-end operational  support of domestic and offshore mutual funds. 

Matchett has been an advocate for diversity and women in financial services throughout her  30-year career and has been recognized with numerous market awards for outstanding service  and operations performance. She is a member of the MetLife enterprise Diversity, Equity &  Inclusion Council, and represents MetLife on the board of INROADS, helping to provide career  pathways for talented diverse youth across the United States. 

She holds a B.A. in management with a law major from the University of Canberra, Australia.  Additionally, she is FINRA accredited and licensed to trade and run a broker dealer.