Artificial intelligence is transforming nearly every function in nearly every organization.
From developers writing code and designers creating prototypes to marketers creating content and recruiters writing job descriptions,
These are exciting times! But let's be honest, they're also a bit scary. AI represents both a threat and opportunity for organizations and employees. As HR and benefit advisers, how can you help prepare your employer clients and the employee populations you serve to adopt and adapt to mitigate risk and seize opportunities?
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Let's explore six practical steps you can take to help companies not just survive but actually thrive in an AI-empowered era.
1. Light a fire.
To help prepare organizations for change, start with yourself. Adopt a beginner's mindset. Embrace your curiosity. If you and your clients haven't yet given ChatGPT a try, fix that immediately. It's free. Find systematic ways to educate yourself and your clients. Subscribe to newsletters that
2. Fan the flame.
You don't need to become an AI expert to create impact. Once you've built a beginner's understanding of how AI works — and maybe even toyed with creating value using AI — you'll have a foundation to expand your experiment beyond HR.
Encourage clients to enlist two or three other functional leaders to embark on this AI journey. Why two or three, rather than one or even 10? It's small enough to keep the stakes low while still looking for generalizable learnings that can be applied elsewhere across the organization. And if somebody flakes out (or crashes and burns), you'll have a benchmark (or two) to compare against.
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Leaders who complement their strengths and weaknesses should be chosen. Ideal candidates will be those who are adaptable and used to pushing the envelope. Common functions that are adept at "design thinking" include research and development, design or engineering. Clients should think about their own internal network and recruit people they trust into their AI skunkworks.
Once they've got some co-conspirators, have them consider running a "design sprint" with each leader (and some folks from their team) to quickly take one or two ideas from concept to experiment as quickly as possible.
3. Build a champion network
Individuals and departments in your client's organization are likely already experimenting with AI. A recent survey by Checkr revealed that a whopping 85% of workers in the U.S. have used AI in their work. As you identify (and help build) AI champions for your clients, you'll be helping build a network of employees who possess enthusiasm and expertise in AI. These champions can serve as advocates, mentors and experts to help guide their colleagues in embracing AI's potential.
4. Develop principles rather than policies
We will see examples of organizations and individuals using AI in wild and wonderful ways. And, no doubt, we'll also see examples of failing (sometimes spectacularly) with AI. Your client's leadership team is already thinking about AI. There are likely some leaders in the organization who are more concerned about the risks of AI than they are the opportunity created by AI. And there may be others who are more concerned about moving fast with AI. With the
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5. Develop AI learning paths
Research from McKinsey showed that
With the foundation you've built with clients, they may now be ready to apply all that learning toward developing employee training that can prepare employees to harness the power of AI. Begin with foundational AI concepts and gradually progress toward more advanced applications and use cases. Implement pilot groups where AI can be particularly transformative, allowing employees to explore AI's potential within their roles. By offering tailored learning experiences, you can ensure that each employee in the populations you serve gains the knowledge and skills they need to leverage AI effectively.
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6. Monitor progress and celebrate success
Measure the success of your client's AI initiatives through regular feedback surveys. Keep a pulse on employee engagement and progress to identify areas for improvement. Capture success stories of employees successfully applying AI in their work. Have clients share these stories across the entire organization. Celebrate ideas and recognize great work connected to AI. These stories will not only motivate others, but also provide valuable insights to refine and continuously enhance the AI learning program.
The AI revolution is here, and HR leaders have an opportunity to unlock its potential within their organizations. By equipping your clients and the employees you serve with AI knowledge and skills, you're not only helping to future-proof these organization, but also creating a dynamic workforce capable of thriving in an AI-driven world. HR leaders are uniquely positioned to lead the way.
